Managed Services

Managed Services for Microsoft Teams Rooms (MTR), Cisco Webex and UCC Infrastructure

MVC offers managed service for Microsoft Teams Rooms (MTR systems), Cisco Webex endpoints, as well as for the entire UCC infrastructure.

What is your biggest challenge in operating UCC endpoints?

  • Video is now mission-critical, management demands high availability
  • Cloud: systems are no longer registered on premise
  • Software updates come without notice
  • Peripherals in the room (camera, monitors, etc.) are not proactively monitored.

Hand over the operational responsibility of your unified communication solution to a reliable expert: MVC.
We guarantee services such as administration, maintenance or operation. Our service center has unparalleled know-how and is available around the clock.

With our Managed Service for Microsoft Teams Rooms, we ensure that your systems are always ready for operation.

We are by your side:

  • Proactive, continuous monitoring of video and UC technology
  • Proactive error rectification
  • Service line / technical support
  • Remote installation of software updates. Optional: on-site installation.
  • Regular backups of the entire system landscape
  • Reports
  • Central address book management
  • Inventory management
  • Maintenance contract management
  • Optional: supervision of your conference (concierge service)

Best System Availability

With our proactive monitoring, we detect and fix problems early on and ensure better availability of your video technology so that you can use it without problems.

Qualified Service Team

Qualified system specialists are at your disposal with a maximum response time of 15 minutes for questions and technical support by telephone (7:00 am – 7:00 pm or around the clock).

I would like to be advised free of charge

Conservation of Resources

We take over all technical services so that you do not need your own video and UC experts. You concentrate on your meetings, we take care of the rest.