The most frequently asked questions are listed below. If your question still remains unanswered, please feel free to contact us. We would be happy to help you.
How do I get access to MVC 360°?
My company is a new customer Send us an e-mail at email@example.com or call us Monday – Friday between 07:00 am and 07:00 pm. We would be happy to welcome you as a new customer. My colleagues already have access Fill out the registration form. We will contact you as soon as possible and you will be given access to MVC 360°. I already have access to the Customer Area Then everything is fine – you can log in with your access data from the Customer Area.
How long do I have to confirm my email address?
You have up to 24 hours to complete all confirmation interactions. The only exception is when requesting a new password. For this the link is only valid for one hour.
I am getting a message that the authentication key is no longer valid. What do I do now?
If you wish to confirm your email address and the above message appears, please send us an email at firstname.lastname@example.org or call us between Monday and Friday, between 07:00 am and 07:00 pm. If you wish to reset your password, enter your email address in Forgotten your login details.
I have forgotten or misplaced my password. How can I get a new one?
Go to this page. You can enter your email address here. If you have an account, you will receive an email enabling you to re-enter your password.
Why do the passwords have to be so strong?
Your security is very important to us and we want to protect you from unauthorised access. To prevent this from happening, the password must consist of at least 6 characters and include upper and lower case letters, numbers and special characters. Would you like to know more about our security guarantee? Find out more here. We’re sure you’ll find it interesting. About the security guarantee.
What are there different types of contact for?
The different types of contact should support you in your selection and overview. This way you can clearly distinguish between a person (participant) and a conference system.
What is a SIP?
SIP stands for Session Initiation Protocol. This code, in the form of an email address, connects you worldwide with Voiceover-IP-based participants or conference systems.
When are participants or conference systems called?
Participants or conference systems are called at the beginning of your booked conference if a SIP / IPv4 number has been stored.
Why can’t I store telephone numbers that are called automatically at the start of the conference?
We would like to offer you this service as inexpensively as possible. The alternative would be to pass the resulting telephone charges on to you and charge you for them. We want to save you from such unpleasant surprises.
When can I book conferences?
The latest you can book your conference is 15 minutes before it is scheduled to start. For example, if the time is 11:25, you can schedule your conference for 11:45 or 12:00. However, if you are in a hurry, you can start an ad hoc conference. These are available to you within one minute at the latest.
When do I need a PIN for my conference?
You can avoid unwanted visitors who could dial in with your assigned SIP thanks to a pin. If you have entered a PIN (which must consist of 4 to 6 digits), you will not have any unwanted visitors.
How long can a conference last?
The longest bookable duration of a conference is limited to eight hours. However, should the meeting take longer, these eight hours can also be exceeded. No one will be thrown out of virtual space.
When is the conference available?
Your booked conference is available up to five minutes before its scheduled start and you can dial in during this time.
When will the conference close automatically?
Your conference will be closed after your specified time has been exceeded at the earliest, in case there is no participant or conference system in the room. If you have planned a conference that is scheduled to run for one hour, you can, of course, exceed the time limit indefinitely. No one has been kicked out of the conference before.
How do I invite or uninvite participants or conference systems?
If you book or edit an upcoming conference, you can select or deselect it directly. If you have saved a particularly large number of contacts, you have the opportunity to use the overlaying search function.
If you want to search for your favorite service provider or company, you can also filter by the stored domain of the e-mail. For example “@mvc.de”.
I am getting the message "Conference could not be saved" or "Changes could not be saved"?
Please make sure that you have taken into account the requirements.
- Start time must be at least 15 minutes past the current time.
- End time must be at least 15 minutes and a maximum of 12 hours after the start time.
- Name specification.
Until what time can I edit or delete a conference?
You can edit or delete your conference until up to 15 minutes before it starts. The reason for this is that we require a certain notice time for creating a conference. This notice time allows us to guarantee that your room will be available at the planned time.
While I was editing a scheduled conference, the save and delete buttons were disabled!
This happens when you have selected the specified start time of less than 15 minutes past the current time.
I have forgotten to invite a participant or a conference system that needs to be called and I can no longer edit the conference. Can I have the participant or the conference system call me afterwards?
Yes. Once the conference has started, click on “Moderate” and then on “Add Participants”. There you can enter the SIP / IPv4 address of the participant or conference system and call them.
Can I find a summary of completed conferences anywhere?
Yes, this is possible. Click on “Conferences” and then on “Completed conferences”. There we have provided you with additional filter options according to year, month, and name, which work independently. Then, when you click on the completed conference you are interested in, the basic data (name, PIN, dial-in number, etc.) will be displayed. A list of participants will be published, displaying who entered and exited the room, and at what time.
Moderating conferences and personal meeting rooms
When can I start moderating a conference?
You can moderate the conference right from the beginning. Personal meeting rooms can be moderated at any time as they are available 24/7. Please note that the room settings will not be automatically reset.
Can I turn off the microphones/speakers/cameras/screens of the participants?
Yes. Click on the desired symbol on the ribbon at the top. If this symbol is red, all microphones/loudspeakers/cameras/screens of the present participants will be activated or deactivated. This setting also affects all participants arriving at a later time.
I want to disable microphone/loudspeaker/camera/screen of a specific participant. How I do that?
You can moderate each participant individually or throw them out of the room. Click on the desired symbol next to the name of the participant.
Personal Meeting Rooms (PMRs)
What advantage does a Personal Meeting Room give me?
PMRs are available 24 hours a day, 7 days a week. Furthermore, your assigned dial-in number does not change, you can change the PIN and name of the PMR at any time. And last but not least, we can brand your PMRs according to your specifications. You can also customise the domain (@join.mvc.de) according to your wishes. For further information please do not hesitate to contact us.
Can PMRs also be moderated, analogous to conferences?
Yes. We have made this function available to you in the new MVC 360°.
Can the PMR call my video conference system when a participant enters the room?
Yes, very interesting if your videoconferencing system does not support multipoint (multiple participants).
Use the “Auto Dial-Out” function, which can be found in the respective PMR settings. You can store any SIP address.
Dialling-in to a virtual conference room
How do I dial into a virtual conference room?
You can dial in with any client or video conference system that supports SIP. These include Skype for Business, Cisco Webex Board, Cisco Webex Teams, Polycom RealPresence Group Series, Microsoft Surface Hub, and many more. You can also dial into the room using a browser (WebRTC). If you do not have access to any of the clients or video conference systems described above, you can dial in by phone. Dial +49 69 7430 75 800 and the friendly announcement system will guide you from there. Have your dial-in number and PIN ready, if there is one assigned. Confirm your entry by pressing the # key.
How can I enter DTMF for PIN and room extension?
DTMF supports almost any phone, smartphone, etc. Simply enter the dial-in number or PIN. If you hear a tone after each press, DTMF tones are being transmitted. For different video conference systems DTMF inputs may have to be activated separately. Please refer to the corresponding operating instructions.
Can I share presentations in my room or even present my desktop?
In any video conference system screen content can be shared, including the programmes displayed there, and made visible to the other conference participants. Connect the playback device to the video conference system to share the content. For further details, please refer to your instructions manual or contact your local technician. Using Skype for Business, Cisco Webex Teams, etc. your content or desktop can also be presented. Here you will usually be guided by the programmes. Furthermore, we offer you the possibility to share your content or desktop via browser (WebRTC). If necessary, you will be asked to download the plugin “Cisco Meeting App Screen Sharing Extension” for your browser. Simply follow the corresponding instructions.
Can I send a chat message to the room?
Most clients who have an integrated chat function (e.g. Skype for Business) are also able to send chat messages into the room.
The list of ports to be unlocked
To establish a reliable connection between your videoconferencing system and our bridge, you must have the following ports & IP addresses unblocked by your firewall administrator.