Video conferencing in the financial sector – data security
Financial services are also becoming increasingly digital. Branch visits used to be obligatory, but today they are increasingly being replaced or supplemented by video banking and online banking.
Through digital services, there is now a demand for speed and convenience, and the widespread use of video conferencing for personal and professional interactions has made video communication an accepted – and expected – customer service offering. Video conferencing can bridge the gap between digital finance and the ongoing need for interpersonal interaction.
For customers, getting to in-person meetings can be time-consuming, and disruptions along the way, such as navigation, traffic and parking, can make attending a meeting with a bank representative more stressful and complicated than it needs to be. With video banking, which is easy to use and integrated into the bank’s workflow and user interface, customers can attend meetings quickly and from anywhere.
New digital business models are increasing competitive pressure between long-established financial service providers and new players in the market.
Data security for video conferencing in the financial sector
In a survey of customer experiences in video banking, (published as part of a recent Gartner report) published as part of a recent Gartner report, it was found that security is a top priority for banking customers. Protecting financial and personal data was cited as the most important aspect for consumer adoption. In this respect, customer trust and loyalty requires a secure video conferencing solution.
Video conferencing in the financial sector – more info