Did you already know that we also take over the operational responsibility for your UCC systems? The Managed Service video conferencing area is becoming increasingly popular with our customers.
We asked the manager responsible, Tobias Krebs, why: “Service availability is significantly increased and there are fewer escalations due to malfunctioning technology. We also help with issues beyond the conference room and point out problems in the network where we are also happy to provide troubleshooting support. We are straightforward and adapt to our customers’ processes and circumstances and find individual solutions,” Krebs continues.
Why hand over operational responsibility for video conferencing systems to a service provider at all?
Video conferencing is mission-critical. Now in the pandemic even more so than before! High availability and smooth operations are important for business success. Especially the conference rooms that may be used by board members have to work flawlessly and fast support directly on site is essential.
Another aspect is the cloud: video conferencing technology is now often registered in the cloud and does not function autonomously. Software updates often come without warning; in this respect, a knowledgeable employee is needed to address the issue. Likewise, it is important that all elements of the conference room, such as the camera and monitors, are always functional. All of this requires resources and expertise.